Returns Policy

Returns and Complaints Policy

We work extremely hard to provide a high quality service, but in the event we fail to meet those standards we would like to hear from you. Below you will find our complaints and returns policy.

We will happily accept unwanted items. These must be returned in a re-sellable, unused and unopened condition within 14 days of purchase. To ensure the returned items reach us safely and don’t get lost in the post, tracking is the best option. Once we have received the goods, and they’re in the correct conditions, we will aim to refund you the price you paid for the goods within 10 working days. If we fail to receive your returned goods or they’re in a damaged state, a refund will be refused.
If you receive your order damaged, it is important you let us know within 7 days of receiving the goods so we can raise this with our delivery service. Should this be the case, you can return all damaged goods, which must be returned tracked, and we will provide you with a full refund including postage paid.
Returned items will be refunded via the same method in which you purchased them.

If you wish to return an item, please include a cover note in the box which details the following:

Invoice number
Your name and address
Reason for return
If you would like us to replace or refund the item.

For complaints/returns please use the following contact details;

Email: [email protected]

Address: 21 Radnor Close,
Hindley Green,
Wigan,
WN2 4RZ

Freephone: 0800 061 4430

Kind regards

Doggy Poppins