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Terms & Conditions

The following terms and conditions apply to use of and purchase of goods from the Doggy Poppins website.

Registered Company Name: Doggy Poppins Ltd

Registered Company Number: 13569546

The use of the Website and any Contracts formed between you and the Company are governed by English law. Any dispute arising from, or related to, such use and any such Contracts shall be subject to the exclusive jurisdiction of the courts of England. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Overseas orders (i.e. orders from outside the United Kingdom) will not be accepted. 

Our terms and conditions are based on Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer. They govern the entire trading relationship between the Company and you and will remain in force for the duration of our trading relationship. 

These Terms are correct as of 14th September  2021, but please note that the Company may amend these Terms and Conditions at any time. 

Please note that term and conditions relating to purchases from our sales team during home visits may differ to these, so please check with our office as to your rights relating to returns and refunds. 

If you continue to use this website you are agreeing to comply with these terms and conditions of use, which together with our Cookie and Privacy Policy, govern Doggy Poppins dealing with you in relation to this website. 

If you disagree with any part of these terms and conditions, please do not use this website. 

By placing an order online upon this website, you will confirm your acceptance of these terms and conditions. 

Purchasing Goods Online

When purchasing goods online from the Company, a number of terms and conditions apply to the transaction. All products that are listed on are subject to availability and our acceptance of the order. 

On occasions, it may not be possible for us to supply the ordered products. In these circumstances, you will be contacted via email or telephone, and should there be no suitable alternative available, your order will be cancelled and fully refunded. The Company will not be responsible for compensating you for any losses which you may suffer if we are unable to supply the products that have been ordered.

The Company reserves the right to refuse to supply the goods ordered to you, and the receipt of an order acknowledgement email from the Company does not constitute a contract between the Company and you. 

Should the company refuse to supply you with the goods that you have been ordered, a full refund will be provided to you. 

When you submit an order to us on the Website, you will receive an email from us acknowledging your order (“Order Acknowledgement Email”). 

You should check this email for accuracy and let us know immediately if there are any errors. Please note that the Acknowledgement Email does not mean that your order has been accepted. Your order constitutes an offer to us to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched to you (the “Shipping Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Shipping Confirmation” (“Contract”). Title to the goods will pass to you on delivery to you provided payment has been made in full. The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such goods has been confirmed in a separate Shipping Confirmation. 

Please note that goods will be at your risk from the time of delivery and ownership of products purchased online will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

Advertised Price and Accuracy of Information

The price of any goods will be as quoted on the Website, except in cases of obvious error. 

In the event of obvious inaccuracies in the prices quoted on the Website, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices. 

Should an order be placed for an item which is subject to an obvious error or inaccuracy, the Company will contact you as soon as is reasonably possible to arrange the necessary amendments to the transaction. Should the revised price be unacceptable to you, the Company will provide you with a full refund and cancel your order. If the Company is unable to contact you regarding the matter, the order will be refunded and cancelled. 

The total price payable for the goods online will be stipulated at the time you place your order on the Website. All of the prices indicated on our website are in Pounds Sterling and include VAT at the appropriate rate, but exclude delivery charges which will be payable as indicated at the time of placing your order. 

The Company reserves the right to amend prices at any time, to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. 

Payment for all goods, either by credit or debit card, will be taken from your card at the time we receive your order. Any payment made to us will be refunded if we do not accept your order. Please note that promotions and prices on the Website may differ to those in available from our field sales reps. All offers online are subject to our terms and conditions. 

Due to the large volume of products that are advertised upon the Company’s website and the continued expansion of our product range; the Company is often reliant upon manufacturers for the provision of product descriptions. 

Every effort is made to ensure that this information is clear, accurate and up to date. The Company does not, however, warrant, represent or guarantee that this information is clear, accurate or up to date. 

We will not be liable to you or any third party for any consequential or incidental damages whatsoever that may arise out of or are related to the use of this website and or any information contained within it. 

Website Content and Information

The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us and are copyright of Doggy Poppins or are included with the permission of the owner of the rights. 

As a visitor to the Website, any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: 

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If a fault occurs in the service of the Website, you should report it to us by email and we will correct the fault as soon as we reasonably can. 

Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. 

Please note that Doggy Poppins does not accept responsibility for the content of any posted messages or articles and does not guarantee the accuracy, completeness or utility of any posted message or article. 

Articles express the views of their author only, and do not reflect the views of Doggy Poppins. Any user who feels that an article is incorrect or objectionable is encouraged to contact us immediately. We will make every effort to remove inaccurate or objectionable content within a reasonable period if it is determined that removal is necessary.

Your Account

If you use the Website, you are responsible for (1) maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner. 

You must ensure that the details provided by you on registration at the Website or at any time are correct and complete. 

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


If you have any complaints about our website content, products shown on the website of our service online, please contact us either via our online form with details of your complaint or write to us at:

21 Radnor Close, Hindley Green, Wigan, WN2 4RZ